Frequently Asked Questions

Everything you need to know about shopping with MUJI Australia

What are your shipping rates and delivery times within Australia?

We offer flat-rate shipping across Australia, with delivery times typically ranging from 3 to 7 business days depending on your location. Regional areas may require additional time.

Can I return or exchange an item purchased online?

Yes, we accept returns for most items within 30 days of purchase, provided they are in original condition with tags attached. Please note that for hygiene reasons, certain items like underwear and mattresses cannot be returned.

Does MUJI Australia offer Click & Collect services?

Currently, we offer Click & Collect at selected MUJI retail stores. You can select this option at checkout to pick up your order free of charge once it has been processed.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for flexible interest-free installments.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's website to monitor your delivery.

Are MUJI products sustainable?

Sustainability is at the core of our philosophy. We focus on resource conservation, waste reduction, and the use of natural or recycled materials across our entire product range.